Shipping policy

Thank you for shopping with Ornamentum. We are committed to processing and shipping your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

United States: 3–7 business days
Canada: 5–10 business days
International: 7–21 business days (where available)

Please note that delivery times are estimates and may vary due to weather, customs, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your order value, shipping destination, and selected shipping method.

Any available free shipping offers will be clearly displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Ornamentum is not responsible for orders shipped to incorrect addresses provided at checkout.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost, Delayed, or Damaged Shipments

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local government. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.